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Home > Sri Lanka Weddings Terms and Conditions <- Back
 

Sri Lanka Weddings - Terms and Conditions

1. Your Contract

Your contract will be with Elegant Travels Limited (herein referred to as “the company” or “Elegant Travels Ltd”) which holds an Air Travel Organisers License (ATOL 9438) for your financial security.

When booking travel arrangements our contract with you begins when we receive your payment of a deposit or full payment and we have sent an invoice to you as confirmation of this. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking, accepts responsibility for making payments to us for all members of the party.

2. How to make a booking

To secure a booking the company initially requires notice from you of your booking request. The booking will only be secured once both you and the company have confirmed the travel arrangements and the company is satisfied that the correct deposit/payment has been received.

3. Payments and Deposits

For holiday, flight, hotel or insurance only bookings, the full payment must be made immediately after you and the company have confirmed the travel arrangements.

For group bookings with 15 people or greater, a deposit of 60% of the total cost of a booking is required for all bookings taken more than 180 days (about 6 months) before departure. The balance of the cost of your travel arrangements must be paid at least 90 days (about 4 months) before departure and if it is not paid by that point your booking and contract with us will be cancelled and we will retain deposits made for the booking. If you make a booking within 90 days of your departure date then you must pay the full cost at the booking stage.

Package holidays and flight only fares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions. You will be notified by a member of our reservations staff if you have booked such a fare.

4. Additional Charges

We reserve the right to change our prices at any time before you book. If we do you will be told of the revised price applicable to your booking before you commit yourself.

Payment By Credit Card
All payments made using MasterCard or Visa will carry a 2.5% surcharge and American Express a 4% surcharge.

If the payment is made by third party card (card belonging to someone other than the Lead Passenger) then our third party authrisation form must be completed and fax back to us with both side of the card showing clearly. The third party authrisation form can be obatined from a member of our reservations staff.

Also, note that if payment is made by a credit or debit card, then all travel documents will be posted to the registered card holder's address only.

We will not accept Credit Card payment if the date of payment is within 45 days of your departure date. In this case you must make payment using either cheque, bank transfer or cash. Payment by cash can only be accepted at one of our offices.

As soon as you have paid your deposit or full payment, your holiday arrangements have been confirmed and we have sent an invoice to you as confirmation of this, we guarantee that the price of your holiday will not be subject to any surcharges excepting for :-
(i) variations in transportation costs, including the cost of fuel;
(ii) variations in dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports.

If the above price variations increase the price of your holiday by more than 10% you will be entitled to;
i) take our offered substitute package of equivalent or superior quality if we are able to provide one
ii) take our offered substitute package of lower quality if we are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered
iii) cancel your holiday with a full refund of all monies paid

We do not pay compensation or permit cancellation of travel arrangements where any changes to the price of your holiday occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure. In these circumstances we will also not pay any resulting expenses or additional costs.

4.1 Despatch

If tickets are lost or delayed in the post, airlines will make a charge for reissue. We therefore recommend that all tickets are sent by registered post. A charge of £5 per booking is made for this service, if only airline tickets are purchased. For holiday bookings with flights, initial posting of the tickets will be FREE of charge. Any subsequent posting, a charge of £5 per booking is made for this service. If clients decline this service they will then be responsible for any additional charges arising from lost or delayed tickets.

5. Changes by us to, or cancellation by us of, your travel arrangements

It is very unlikely that we will have to make any changes to, or to cancel, your holiday. However, we do plan arrangements a long time in advance and we use the services of independent suppliers, such as hotels, airlines etc., over whom we have no direct control. If it is the case that changes need to be made, or we need to cancel your arrangements, we reserve the right to do so at any time. Most of these changes are minor, and we do not pay compensation for minor changes, but whenever possible we will advise you. Any flight timings and carriers in the brochure or on our websites are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets.

If a SIGNIFICANT CHANGE to your holiday occurs or becomes necessary, we will inform you as soon as possible if there is time before departure. When a SIGNIFICANT CHANGE occurs (such as a change of resort, hotel or a change of flight time of more than 12 hours) or we have to cancel your arrangements, you will have the choice of:-

i) accepting the change of arrangements
ii) taking our offered substitute package of equivalent or superior quality if we are able to provide one
iii) taking our offered substitute package of lower quality if we are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered
iv) cancelling your holiday with a full refund of all monies paid

We do not pay compensation or permit cancellation of travel arrangements where any changes to the price of your holiday occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure. In these circumstances we will also not pay any resulting expenses or additional costs.

6. Changes by you to your travel arrangements

If after our confirmation has been issued you wish to change any part of your travel arrangements, we will make every effort to help you do this, subject to availability and the type of ultimate product suppliers (airlines, car-hire companies, hotels etc), you have chosen and their cancellation/change charges details of which will be provided to you on request at any time including prior to booking. If you want to change any details regarding your flight reservation, airline rules mean that we may have to cancel your original flight and purchase a new one and you will be required to pay the full flight cost again. Please note for flights some airline rules and systems mean that it is impossible to transfer a seat to another person.

We will charge you an administration charge of £75.00 per booking for flight inclusive arrangements and £40.00 per booking for ground only arrangements, and you will be liable to pay the hotel, car-hire, airline or other ultimate product charges resulting from your changes. NB: Once Airline Tickets are issued, usually 28 days prior to departure, changes are not permitted. Changes after airline tickets are issued will result in a 100% cancellation charge.

7. Cancellation by you

If you wish to cancel your travel arrangements for any other reason than for their being additional charges (see clause 4) or alterations (clause 5) we must be notified in writing. The cancellation will take effect from the day we receive written confirmation from you. As this incurs administrative costs we will retain your deposit (and insurance premium if applicable) and you will be additionally liable for the cancellation charges levied on us as a result of your cancellation by the airline, hotel, car-hire company or other supplier involved in your booking, in regard to which we will take all reasonable steps to ensure are kept to a minimum. After ticket issue cancellation will result in loss of 100% of total cost of all travel arrangements in most cases.

8. The Company's Liability to you

We accept liability for matters which arise as a result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omissions by our employees or agents. We also accept liability for any negligent act or omission of our suppliers who may operate elements of your holiday arrangements, including any claim involving death, personal injury or illness. However, in respect of carriage by air, sea and rail the company limits its liability to the extent of the relevant international convention. You are subjected to the terms and conditions of the carriers concerned some of which exclude or limit liability in respect of death, injury, delay and loss or damage to baggage. It is also important to note that if delays diversions or rescheduling or cancellation of your arrangements occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure we will not be liable. In these circumstances we will also not pay any resulting expenses or additional costs.

The company does not accept liability for travel documents which are not received due to failure of a third party supplier to fulfil their obligations e.g. the post office, courier etc.

9. Claims and Complaints

If you have a complaint whilst on holiday you must tell the relevant supplier (e.g. hotel) or our agent immediately. Most problems can be solved on the spot but if after you return home you are still not satisfied you must write to our Customer Relations Department at 169 High Street, Barnet, Herts, EN5 5SU, within 28 days of your return.

10. Brochures and Web-Sites

Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations etc.... We will advise you if we become aware of a major change. We will make all reasonable efforts to inform you of any changes at any stage in your booking prior to travel. We will advise you if we become aware of a major change eg a change of resort, hotel, or a change of flight time of more than 12 hours, and if any major changes occur after you have confirmed booking you should refer to clause 5 of these Terms and Conditions for the options available to you in these circumstances.

11. Passport/Visas

It is your responsibility to comply with all passport, visa and health requirements and to any loss which may arise due to failure to comply.

12. Insurance

The customer must in all cases take out adequate travel insurance through the company or other approved insurance supplier.

13. Data Protection and Privacy

Please find below our privacy policy which shall be deemed to be incorporated into these terms and conditions. Elegant Travels Ltd takes the privacy of its customers data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, our WAP, PDA and digital TV services our Interactive Voice Recognition software and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?

We can collect data on you from a variety of different sources these include.
1. When you purchase products or services from the site or via any of our other distribution channels;
2. When you become a subscriber;
3. When you speak to our customer services personnel;
4. Via explicit data capture measures, for example by entering competitions and completing surveys; and
5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
In any of the above cases the data we collect could be personal data.

What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you. Elegant Travels Ltd retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

Cookies

Cookies are small files which are sent to your browser and stored on your computer's hard disc. Whenever you visit www.SriLankaWeddings.co.uk and unless you elect not to receive cookies, then your computer will store an identifying code in the cookie which may mean you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. Our third-party advertiser may place or recognise a unique cookie on your browser. You can at any time set your browser to notify you before you receive a cookie, giving you the opportunity to decide whether to accept it. You can also set your browser to turn off cookies.

Third Party Advertising

The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

Data

In the UK we operate and are registered in accordance with applicable data protection legislation. Please note consumers have a right of access to data held.

Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Elegant Travels Ltd in the manner set out in this Privacy Policy. Some information and e-mails sent to Elegant Travels Ltd may be used as testimonials but no e-mail address or contact details will be displayed.

Change/Modify Details

To change your e-mail address details send an e-mail with your correct details to: changeme@SriLankaWeddings.co.uk

If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.

Contact

If you have any questions or concerns about the information we hold about you, you can also
contact us.

14. Unreasonable Behaviour.

If in the reasonable opinion of a person in authority including a pilot or captain you are not fit to travel, he or she may refuse to let you board the aircraft or train or ship. Normally this happens if such a person thinks you are likely to disturb or harm other passengers. In this case your contract with us will end immediately and we will no longer be responsible for you. In addition if your behaviour is such that an hoteliers reasonable opinion leads him or her to the view that they are unable to accommodate you may be asked to leave the hotel. In these instances no refund for lost nights accommodation or lost travel will be made and the cost of any other accommodation or travel expenses will be absolutely your responsibility. We will also hold members of your party jointly and individually liable for any damage to the property, together with legal costs incurred in pursuing the claim. We cannot be held responsible for the behaviour or actions of other individuals or guests who have no connection with your holiday arrangements or ourselves.

15. Jurisdiction.

This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.


 
* Inclusive of Return Airport Transfers Only (Flight Fare Not Included)
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